I N S I D E O U T D E C O R L L C

Refund Policy

Refund Policy for Insideoutdecor LLC

At Insideoutdecor LLC, we strive to deliver exceptional interior design services and products that meet the highest standards of quality and customer satisfaction. We understand that circumstances may arise where you may need to request a refund. This Refund Policy outlines the conditions under which refunds are issued, the process for requesting a refund, and any exceptions that may apply. By engaging our services or purchasing products from Insideoutdecor LLC, you agree to the terms and conditions set forth in this policy.

1. Refund Eligibility and Conditions

Service-Based Refunds

Refunds for services provided by Insideoutdecor LLC, including residential and commercial interior design, space planning and layout optimization, and custom furniture and decor selection, are subject to the following conditions:

  • Design Services: Due to the personalized and custom nature of our interior design services, refunds are generally not available once the design process has begun. This includes consultations, concept development, and any subsequent design work. However, if you are not satisfied with the initial design concepts presented, we offer one round of revisions at no additional cost. If you remain unsatisfied after the revisions, we may consider a partial refund based on the amount of work completed up to that point. Please note that any refund request must be made within 14 days of receiving the revised design concepts.
  • Project Delays: If a project is significantly delayed due to circumstances within our control, such as a failure to meet agreed-upon deadlines without valid reason, you may be eligible for a partial refund. Refund amounts will be determined based on the extent of the delay and the impact on your project timeline.
  • Client-Initiated Cancellations: If you decide to cancel a project after signing a contract but before work has commenced, you may be eligible for a full refund, minus any non-refundable deposits specified in your contract. If work has already begun, refunds will be prorated based on the amount of work completed at the time of cancellation. All cancellation requests must be made in writing and are subject to review and approval by Insideoutdecor LLC.

Product-Based Refunds

Refunds for products purchased through Insideoutdecor LLC, including custom furniture and decor items, are subject to the following conditions:

  • Custom Orders: Due to the bespoke nature of custom-made furniture and decor items, refunds are not available once an order has been placed and production has begun. Custom orders are made to your specific requirements and cannot be resold or reused by Insideoutdecor LLC. If you wish to cancel a custom order, you must do so within 48 hours of placing the order to be eligible for a refund. After this period, cancellations and refunds will not be accepted.
  • Damaged or Defective Products: If a product arrives damaged or defective, you are eligible for a replacement or refund. To qualify for a refund or replacement, you must notify us within 7 days of receiving the damaged or defective product, providing photographs and a detailed description of the issue. We will arrange for a return shipment and cover the cost of shipping for any defective or damaged items. Refunds will be processed once the returned item is received and inspected by our team.
  • Non-Custom Products: For non-custom furniture and decor items purchased from Insideoutdecor LLC, you may request a refund within 14 days of delivery, provided the item is in its original condition, unused, and in the original packaging. Return shipping costs will be the responsibility of the customer, and a restocking fee of up to 20% may apply. Refunds will be processed once the returned item is received and inspected by our team.

2. Refund Process and Timeframes

How to Request a Refund

To request a refund, please follow the steps below:

  • Contact Us: Email our customer service team at [your contact email] or call [your contact phone number] to initiate a refund request. Please provide your order number, the reason for the refund, and any relevant documentation, such as photos of damaged or defective items.
  • Review and Approval: Once we receive your refund request, our team will review it and determine eligibility based on the conditions outlined in this policy. We aim to respond to all refund requests within 5 business days.
  • Return Instructions: If your refund request is approved, we will provide you with return instructions, including the address to send the item back to and any shipping labels if applicable. Please ensure that items are returned in their original condition and packaging to qualify for a refund.
  • Processing the Refund: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 14 business days for the refund to appear on your account, depending on your bank or credit card issuer.

Refund Timeframes

The time it takes for a refund to be processed and credited to your account may vary depending on several factors, including your financial institution and the payment method used. Typically, refunds are processed within 14 business days from the date we receive the returned item or approve the refund request for service-based refunds.

3. Exceptions and Non-Refundable Items

Non-Refundable Items

Certain items and services are non-refundable. These include:

  • Gift Cards and Promotional Items: Gift cards, vouchers, and promotional items provided as part of a sale or promotion are not eligible for refunds or exchanges.
  • Non-Returnable Products: Certain products, such as custom-made furniture and decor items, are non-returnable and non-refundable once production has begun or the order has been placed beyond the cancellation window.
  • Sale Items: Items purchased on sale or clearance are final sales and are not eligible for refunds or exchanges.

Exceptions to the Refund Policy

Insideoutdecor LLC reserves the right to make exceptions to this refund policy on a case-by-case basis. In such instances, we will communicate any deviations from the policy to you directly and in writing. Our goal is to ensure your satisfaction while maintaining fair and transparent business practices.

Amendments to the Refund Policy

Insideoutdecor LLC reserves the right to modify or amend this Refund Policy at any time. Any changes to this policy will be posted on our website, and the date at the top of the policy will be updated to reflect the latest version. We encourage you to review this policy regularly to stay informed of any changes that may affect your rights.

Contact Us

If you have any questions or concerns regarding this Refund Policy or your specific situation, please do not hesitate to contact our customer service team at [your contact email] or [your contact phone number]. We are committed to providing excellent customer service and will work with you to resolve any issues to your satisfaction.

By choosing Insideoutdecor LLC for your interior design needs, you agree to this Refund Policy and our commitment to delivering quality service and products that meet your expectations. Thank you for your understanding and cooperation.